- +49 221 1640740
- Booking and Information Line
- Located at main entrance
- Valid photo ID required for ticket pickup
- Arrive minimum 45 minutes before event start time
- Personal or group ticket purchases accepted
- Adjacent parking garage with 200 spaces
- Street parking available with 2-hour limit
- Disabled parking spots near venue entrance
- Average parking fee: €5-8 per evening
- Designated wheelchair spaces on ground level
- Companion seats adjacent to wheelchair areas
- Elevator access to all venue levels
- Advanced reservation recommended for accessible seating
- No outside food or beverages
- Strict age restrictions based on event
- No large bags or backpacks
- No professional cameras without media credentials
- No smoking inside venue
- Children under 14 must be accompanied by adult
- Some concerts 16+ or 18+ age restrictions
- Child ticket prices vary by event
- Ear protection recommended for young children
